Make My Hobby :: Support Ticket System

Click on the category to browse FAQs.

Discounts / Offers (1)

Frequently asked questions related to Discounts, Offers, Points etc.

Do you provide special discounts for Educational Institutions?
General (10)

Frequently asked questions related to General Issues.

Are you manufacturer or reseller?

Can I personally come to store for picking up any item?

Do you provide wholesale prices?

Do you sell imported products?

I sent message to you using Contact Us form, but I haven’t got any reply from you so far, why?
Live Arrival Guarantee (2)

Frequently asked questions related to Live Arrival Guarantee.

I ordered Fishes and some of them are dead when I receive. What should I do?

I ordered Live Plants and some of them are dead when I receive. What should I do?
Orders (4)

Frequently asked questions related to Orders and Ordering.

Do you have any lead time to execute orders?

How to cancel my order?

I want some hobby item but it’s not available on your site, what should I do?

I’m not able to navigate or find products on your website, what should I do?
Payment (9)

Frequently asked questions related to Payment Modes.

Can I use my father’s or friend’s Credit/Debit Card as I don’t have one?

Do you accept COD (Cash on Delivery) orders?

How long it takes to transfer NEFT / Net Banking payment? And when it will reflect in my MMH account.

If I pay by Credit/Debit Card on your site, will it be safe?

What is NEFT aka Electronic Transfer payment option on Make My Hobby?
Shipping (6)

Frequently asked questions related to Shipping.

For which city you cover Door Delivery if shipment is by Train?

How you ship Live Fishes / Small Animals to us?

What is the difference between Free and Paid Freshwater Fishes Shipping?

What shipping option is recommended for fragile items?

What shipping options are available for Live Aquatic Plants?

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