Frequently Asked Question
What should I do if my order is on Hold because I have used someone else’s Credit/Debit Card?
Last Updated 5 years ago
You Order and Payment is hold most likely because you used someone else’s Credit Card without taking our prior approval.
Under this situation please immediately visit our site and use Live Help service (located on right side) to talk to our customer support team with all facts in hand. In case Live Help is not online or the operator is not available, please send us an email using Contact Us form on the site with all the facts of the case.
Due to growing cases of online Credit Card frauds, we have zero tolerance policy. In case you have not contacted us within 3 days from the day your order or payment is hold, we will inform Government Authority for possible Credit Card fraud.
Under this situation please immediately visit our site and use Live Help service (located on right side) to talk to our customer support team with all facts in hand. In case Live Help is not online or the operator is not available, please send us an email using Contact Us form on the site with all the facts of the case.
Due to growing cases of online Credit Card frauds, we have zero tolerance policy. In case you have not contacted us within 3 days from the day your order or payment is hold, we will inform Government Authority for possible Credit Card fraud.